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Skills CFA

Welsh Customer Service Apprenticeship Framework Review

Thursday, 05 January 2017
By: Skills CFA

Instructus Skills have been commissioned to undertake a review of the Customer Service apprenticeship framework for Wales. Please note, we are only reviewing the Welsh Customer Service apprenticeship framework and are not reviewing the combined qualifications within the framework (Level 2 / Level 3 Diploma in Customer Service).

It’s essential that we get views from Welsh employers and key stakeholders as part of the review process. 

This survey should take around 10 minutes to complete. All information provided will be treated in confidence. The deadline for completion of this survey is Monday 16 January. If you have any further questions, please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call Marina Popova on 0207 091 9620.

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